FAQs

We currently have Integration available with ConnectWise Manage and Datto Autotask.

CSP Control Center is open to requests for independent Integration requests based on feasibility study and the development costs.

C3 supports accounting software like QuickBooks, XERO etc.

CSP Control Center pull-ups pricing information from your partner center every month & update the same pricing in your C3 plans. Your defined mark-ups are updated accordingly.

CSP Control Center is a Multi-tenant solution empowering you to manage multiple CSP account tenants under a single C3 instance.

CSP Control Center has an extensive support for multiple languages like German, Italian, Spanish, French, Thai, Taiwanese. Further language support can be enabled on request.

C3 supports white-labelled Marketplace configured on your domain in which you can customize the URL, logos, invoice footers etc.

Your first C3 invoice is generated 30 days after your free trial period ends.

C3 monthly invoice is generated on 10th of every month.

Customer onboarding is free of cost. Our support team would help you with all your onboarding requests.

C3 comes with unlimited complimentary support. We do not charge any support fees for support.

C3 offers 30 days free trial for you to have a complete experience of the product.

You can sign up from the link provided on our website or email us at psm-c3@spektrasystems.com for demo and sign-up assistance.

For In-depth understanding of the C3 subscription SKUS please refer to pricing page https://cspcontrolcenter.com/pricing/

Currently MSFT CSPs are supported. AWS/GCP are in pipeline and should be available soon.

After sign-up, C3 support team helps with your customer onboarding, Initial plan creations with individual pricing so you can start transacting via C3. The entire process is quick and hassle free.

For any issues or concerns regarding the product which we can make better, we would be more than happy to do it. If you still would like to proceed with C3 subscription cancellation, You can email support team to cancel it and we will proceed with your request.

C3 starts at as low as US$349/mo. which can help you keep going while you scale your Microsoft CSP business.

External Integrations like Dynamics365,Business Central, MSFTGP, ConnectWise are in roadmap.

CSP Control Center support payment gateways like Bil&Pay, Stripe, EziDebit, Authorize.Net, CyberSource etc.

CSP Control Center allows you to create and set discount coupons that can be applied to customer or subscription level.

Using ‘Plans’ feature, you can define custom pricing for each customer based on your contract/deal with them. The invoices would be generated on the defined sale price inside plan.

No. Currently we don’t have a lock-in period for C3 subscription.

Yes. C3 subscription auto-renews on 1st of every month unless cancelled.

Yes. You can provide Credit Card/ACH details and the same would be used to collect payment on system defined date.

C3 provides complimentary 24*7 product support throughout the year.

C3 supports accounting software like QuickBooks, Xero Etc.

There is no onboarding fee for migrating your customers from Partner Center to C3.

You can manage multiple CSP accounts from a single C3 instance with a single sign-in. RBACs help users to manage single or multiple Partner Center accounts with a drop-down selection from portal.

We can expose APIs based on your request to meet the requirement.

CSP Control Center starts at as low as $349/mo for C3 for Direct Bill Partners.

C3 deployment by default gets hosted on our Azure SAAS and deployed in the nearest Azure region to your location. However, you have the option to host the deployment in your subscription where you must bear the hosting cost.

C3 pricing depends on your MSFT invoices. For more information, please reach out to psm-c3@spektrasystems.com

Resellers/customers can manage the complete CSP business lifecycle from buying products, updating license counts, Access to invoices and setting up auto-payments.

Most of the product features are soft coded and can be either modified by you from your C3 platform or support assistance.

After signup, your C3 instance is available within 4 hours to start with initial customer onboarding & plan creation.