How customer self-service capabilities change Cloud Solution Provider business

Business Automation Customer Self-service

How customer self-service capabilities change Cloud Solution Provider business

Customers are increasingly becoming more demanding and initiative-taking. They no longer have the time or the patience to wait for assistance. In the digital age, customers expect to have access to information, manage their purchases and resolve issues on their...

February 10, 2023

Improving customer payment experience to achieve business growth for Microsoft CSPs

Business Automation Business Growth Microsoft Cloud Partner Program

Improving customer payment experience to achieve business growth for Microsoft CSPs

To maximize profits and succeed Microsoft CSPs need to focus on having a large customer base. To have a sizeable customer base, Microsoft CSPs need to attract new customers as well as retain the existing ones. Customer experience is vital...

November 21, 2022

How a Microsoft CSP billing automation solution increases Customer Lifetime value

Microsoft CSP Billing Automation SaaS Sales

How a Microsoft CSP billing automation solution increases Customer Lifetime value

For Microsoft CSP Partners, Customer Lifetime Value (CLV) is incredibly important since the business grows because of recurring cloud services revenue. The higher the CLV, the higher the profitability will be. Microsoft CSP Billing Automation Solution can help improve Customer...

October 6, 2022

Delivering enhanced and personalized customer experience as a Cloud Solution Provider

Business Automation Business Growth Microsoft CSP Marketing

Delivering enhanced and personalized customer experience as a Cloud Solution Provider

Customer experience plays a critical role in the growth of any business. Prioritizing customer experience will help you develop long-term relationships with your customers. Customer perception affects their behavior and drives loyalty. Like any other business, the key to scaling...

May 17, 2022

End of Microsoft Open License program: What this means for Microsoft Cloud Solution Provider Program

Business Automation Business Automation Business Growth Microsoft CSP SaaS Sales Tips

End of Microsoft Open License program: What this means for Microsoft Cloud Solution Provider Program

Microsoft has been investing heavily not only in technology innovation but also in enhancing customer experience, from licensing the technology to the support experience that customers get.

November 29, 2021

Re-inventing the wheel : Creating scalable customer experience with process automation

Business Automation Business Automation Business Growth Microsoft CSP Recurring Revenue Billing Software SaaS Sales

Re-inventing the wheel : Creating scalable customer experience with process automation

Operating at scale and ensuring seamless customer experience are the twin goals for most businesses today. Interestingly, many businesses are bringing these two goals together in an attempt to create scalable customer experiences.

November 22, 2021

Building an optimum customer experience (CX): Creating repeat customers who advocate organically for you

Business Automation Business Automation Business Growth Microsoft CSP Recurring Revenue Billing Software SaaS Sales Tips

Building an optimum customer experience (CX): Creating repeat customers who advocate organically for you

Customer experience is increasingly one of the most sought-after metrics that organizations are focusing on. Customers today demand seamless experience when they engage with any business and are even willing to pay a premium, if required. According to a study...

November 15, 2021

Why Cloud Solution Providers need to sell solutions, not just products?

Business Automation Business Growth Microsoft CSP Recurring Revenue Billing Software SaaS Sales

Why Cloud Solution Providers need to sell solutions, not just products?

When you offer to sell customers solutions instead of just products you instantly become a part of their team. They see you as someone who is on their side, focusing on solving their problems and helping them increase productivity. When...

November 9, 2021

Avoid making these 6 billing and invoicing mistakes to improve customer experience

Business Automation Business Growth Microsoft CSP SaaS Sales

Avoid making these 6 billing and invoicing mistakes to improve customer experience

In a world of growing competition amongst CSPs, improving customer experience is integral for business sustainability and scalability. For CSPs, authentic customer experience is the route to attracting new customers as well as retaining the existing ones.

August 12, 2021

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Tag: Customer Experience

How customer self-service capabilities change Cloud Solution Provider business

Improving customer payment experience to achieve business growth for Microsoft CSPs

How a Microsoft CSP billing automation solution increases Customer Lifetime value

Delivering enhanced and personalized customer experience as a Cloud Solution Provider

End of Microsoft Open License program: What this means for Microsoft Cloud Solution Provider Program

Re-inventing the wheel : Creating scalable customer experience with process automation

Why Cloud Solution Providers need to sell solutions, not just products?

Avoid making these 6 billing and invoicing mistakes to improve customer experience

Ensuring Security in the Cloud: Best Practices for Microsoft CSPs

Streamlining renewal management with Microsoft CSP billing automation for better revenue and customer experience outcome

Overcoming customer billing concerns with CSP billing automation

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